Care & Support

The International Department

Long Bay College offers comprehensive student services and support, designed to make the transition to New Zealand an easy one and help students make the most of College life.

The friendly International team will welcome students to the College and provide guidance on all things ‘Kiwi’. Make sure to drop in and see us about anything to do with studying and living in New Zealand.

If you have any questions, we are here to help you. We want to you to stay safe and get maximum benefit from your time with us.

Services offered include:
  • International Orientation
  • Information about studying and living in New Zealand
  • Events at the College and making friends
  • Visas and insurance
  • Advice and support
  • Keeping safe and well
  • International accommodation information
Jayne Jones
Deputy Principal International
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Jemma Jones
International Student Coordinator (Experience)
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Sarah Dennis
Marketing and Communications
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Ha Phan
International Finance and Marketing
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Tian Yang
International Accommodation Coordinator
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Victoria Yun
Head of Faculty (EAP and Languages)
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Eva Livingston
International Agent Administrator
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Xiaoman Shao
International Student Coordinator (Academics)
Head of Chinese (Bilingual)
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Yao Lu
Teacher of EAP
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Bronwyn James
International Student Administrator
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Supporting Students to get Started

School Uniform

For information on the Long Bay College School Uniform, please click here.


International Orientation runs before classes start. New students will meet the International team, undergo an Initial Placement Test to determine English levels, choose a timetable, see what life is like at school and in the community, and enjoy socialising with fellow students.


Your School Programme

  • The International Department will help you choose your subjects depending on your English level; then you will be given a timetable.
  • There are five classes a day, 60 minutes for each subject.
  • School begins at 8.45am and finishes at 3.15pm.

General Information

  • Some homestays are slightly further away from school, and you may decide to get a bus to school with other students. If you need to get a bus to school, your homestay family will help you with this on the first day. The bus journey will cost $1-$3; you can use your student ID to get reduced bus fares. We can also show you how to buy an AT Hop card, to make it easier for you to travel on the bus.
  • Your homestay family will provide you with lunch, or you can buy it from our school canteen.
  • If you are late, you must sign in at the Student Centre. If you are absent for any reason, your homestay must notify the Student Centre by phone or email.
  • If you are sick during the school day, you must tell the teacher and see the school nurse.
  • There is a huge range of sports and cultural activities offered at school. We really recommend you join a club or a team – it is the best way to get to know other students, feel part of the school and improve your English.

Student Support Services

Long Bay College Student Support

Our School has a network of capable, dedicated and caring adults who are available to all students and their family members. Find out more about the support services provided to the whole school on our Student Support page.

Visit Student Support Page


If international students or their parents are concerned about a matter, in the first instance please contact the Deputy Principal International, Jayne Jones. If concerns remain about the matter’s resolution, please find out what to do next on the NZQA website.

Visit NZQA Website

Code of Practice

For the Pastoral Care of International Students

Long Bay College has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International students published by the New Zealand Ministry of Education. The Code of Practice provides schools with a framework for the care and support of students.

Download the Code of Practice for International Students

Download the Code of Practice Guidelines

Copies of the Code are available on request from Long Bay College, by emailing [email protected] or from the New Zealand Ministry of Education website.

Find Long Bay Colleges International Student Policies below.